37 BHS Students Earn National Credential in Customer Service
During the week of January 13, 2025, 37 Berkley High Schools students in the Marketing I class passed the Customer Sales and Service Certification Exam from the National Retail Federation earning them a nationally recognized credential. Below are the students who passed the exam.
Joshua Bhagwan, Jordan Blackmon, Adalyn Brzezinski, Maxwell Byars, Nicholas Ceresnie, Kayla Childress, Alexander Conti, Autymn Corizer, Matthew Derkowski, Aiden Dietz, Natalia Dines, Logan Elmore, Nolan Federspiel, Ian Filipp, Logan Fishman, Jack Fouts, Dominic Gigliotti, Noah Golembiewski, Autumn Good, Alexis Gross, Riley Gutman, Connor Hambright, Jalal Hannah, Stephanie Hornak, Marni Levine, Cayden Phillips, Kathleen Pollock, Laney Reich, Riely Robertson, Lily Rogers, Greyson Scalzi, William Schmidt, Samuel Sermo, Christopher Short, Kendall Sims, Caleigh Tracey, Benjamin Wine
The exam covered the following skills:
- Understanding the customer life cycle
- Developing effective strategies to engage customers
- Assessing customer needs and closing sales
- Reading customer body language
- Increasing customer satisfaction and retention
- Problem-solving and working in teams
